Civi Bikes Returns Policy
CIVI BIKES Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange. Please consult the warranty terms for deeper information on when a return is applicable.
Please contact email@example.com or +1(909)215-0665 when you have a refund request.
If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the ship back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.
If the return is accepted, CIVI BIKES will issue a pre-paid shipping slip and schedule a pick up date, the shipping fees result of the return will be deducted from your total refund.
The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Any shipping damage during the ship-back may incur in a deduction from the total refund.
Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.
To return your product, you should mail your product to: 4055, East Guasti Rd., Ste 111, Ontario, California US 91761
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Using it daily to go to work and does 25 mph on level 5 assist mode with ease. It's crazy fun to ride and lots of juice power. After just under 15 miles of commuting on PAS level 5, mostly uphill one way, and downhill - there is still 2/3 bar left.
Aside from the comfort and trendy design, it gives me freedom to be independent. Love to smell the flowers again with my ew buddy 38 :)
Took this ew 72 scooty on a ride and yes it delivers, good ride and lots of juice power to roam around.
Greatly satisfied after taking it for a run, it was fast & ride was pretty smooth. The best scooter I have owned to date, so dependable and runs steadily even on a sharp curve. The rear shock absorber built on the frame makes the ride so much more enjoyable.
Customer service is topnotch, e-bike arrived earlier than expected. Got some minor issue with the headlight, contacted tech support and resolved it within a day. Overall ride quality and comfort is great, highly recommended. Five thumbs up!
It is a well made bike and my daughter loves it for her birthday. She can use the pedal-assist when climbing on a hill:)