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X-Treme Warranty Policy

WARRANTY & DAMAGE CLAIMS

REMEMBER ........ If you have any warranty issues, damage, or any other technical assistance please create a support ticket.

By submitting a ticket you will ensure immediate action to resolve the issue. If you call into speak with a CSR they will direct you to the support system to submit a ticket.

All warranty and damage issues our handled through our ticket system. If a customer receives an item damaged, please have them take photos as outlined below and include in their support ticket. If the pictures are provided immediately, this will speed up the warranty process.

We must be notified of damage within 10 days of delivery, failure to do so may result in denial of replacement parts.

• A photo of the packaging material used inside box (e.g. bubble wrap, Styro foam peanuts, cardboard dividers, etc.)

• A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)

Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).When creating a support ticket, please provide as much of the requested information as possible.

If you do not have all the information available please complete the ticket without. Do not delay submitting your ticket. Our support teams will try to locate your order on the information provided and if they cannot they will contact you for more information.

Please also note, if a customer chooses to not work with tech support and go outside of our warranty policy and return an item an RMA (Return Merchandise Authorization) request must be submitted. This can be done by contacting Customer Care via the support ticket. Terms & Conditions are listed below and will be supplied at the time of the request for the customer to agree upon. If the customer initiates this request and we have approved this request, we will contact you for approval prior to contacting the customer with RMA approval.We will not allow a customer to return the item without your approval. Upon approval notification the customer will be provided with instructions for returning the item.

Return Terms and Conditions:

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Refunds will be for 100% of the entire purchase price including the original shipping costs when a scooter is returned for a refund; within the warranty period only. Extended Warranties purchased will be 100% refunded when a scooter is returned for a refund.

Customer is responsible for returning merchandise at his or her own expense.

Freight collect and COD packages will not be accepted & you will be subject to any and all costs incurred.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

At the discretion of X-Treme Scooters, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.

*All new units will be charged the 15% restocking fee. If you would like to proceed with your return request, please reply to your Support Ticket or this email stating that you agree to the terms & conditions. Within your response, please identify whether you are requesting a Refund or Replacement.

We will then submit your return request to your dealership of purchase and our management team. Within 3-4 business days of receiving your agreement to the terms and conditions, a team member from our support department will contact you with further instructions.

PLEASE NOTE: We must receive your agreement to the above terms within 10 days of this correspondence. Failure to do so will result in your return request being automatically denied


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