X-Treme Warranty Policy
WARRANTY & DAMAGE CLAIMS
REMEMBER ........ If you have any warranty issues, damage, or any other technical assistance please create a support ticket.
By submitting a ticket you will ensure immediate action to resolve the issue. If you call into speak with a CSR they will direct you to the support system to submit a ticket.
All warranty and damage issues our handled through our ticket system. If a customer receives an item damaged, please have them take photos as outlined below and include in their support ticket. If the pictures are provided immediately, this will speed up the warranty process.
We must be notified of damage within 10 days of delivery, failure to do so may result in denial of replacement parts.
• A photo of the packaging material used inside box (e.g. bubble wrap, Styro foam peanuts, cardboard dividers, etc.)
• A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)
Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).When creating a support ticket, please provide as much of the requested information as possible.
If you do not have all the information available please complete the ticket without. Do not delay submitting your ticket. Our support teams will try to locate your order on the information provided and if they cannot they will contact you for more information.
Please also note, if a customer chooses to not work with tech support and go outside of our warranty policy and return an item an RMA (Return Merchandise Authorization) request must be submitted. This can be done by contacting Customer Care via the support ticket. Terms & Conditions are listed below and will be supplied at the time of the request for the customer to agree upon. If the customer initiates this request and we have approved this request, we will contact you for approval prior to contacting the customer with RMA approval.We will not allow a customer to return the item without your approval. Upon approval notification the customer will be provided with instructions for returning the item.
Return Terms and Conditions:
Customer must initiate return shipment of the merchandise within 15 days of the purchase date.
Refunds will be for 100% of the entire purchase price including the original shipping costs when a scooter is returned for a refund; within the warranty period only. Extended Warranties purchased will be 100% refunded when a scooter is returned for a refund.
Customer is responsible for returning merchandise at his or her own expense.
Freight collect and COD packages will not be accepted & you will be subject to any and all costs incurred.
Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.
At the discretion of X-Treme Scooters, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.
*All new units will be charged the 15% restocking fee. If you would like to proceed with your return request, please reply to your Support Ticket or this email stating that you agree to the terms & conditions. Within your response, please identify whether you are requesting a Refund or Replacement.
We will then submit your return request to your dealership of purchase and our management team. Within 3-4 business days of receiving your agreement to the terms and conditions, a team member from our support department will contact you with further instructions.
PLEASE NOTE: We must receive your agreement to the above terms within 10 days of this correspondence. Failure to do so will result in your return request being automatically denied
Awesome bike comfortable, classic and so easy to ride. There were some minor issues but was able to fix it.
Bought this as a gift for my son and he absolutely loved it. Amazed by its features and super affordable price. Now my neighbor wants one too. thanks nakto!
Exceeds my expectations, the ride was fantastic. Everything was adjusted so perfectly....
This bicycle is a very good value since it can be used in either manual or electric mode. Both the handlebar and seat height and inclination are adjustable. After assembly and a little trial and error, I managed to figure out the functions and use of all the controls. In the manual mode the bike acts like any other six-speed, there is a little red button that switches between manual and electric with each push. The electric mode is used either with the handlebar twist throttle or by peddling which activates it. The pedal brings the bike up to full speed while peddling slightly and with the throttle the speed is adjustable. I am very happy with my purchase.
So far the most affordable bike and love the comfort. Recommend
Bought this ebike for my wifey and she likes it. I'm a lifelong cyclist and wanted a bike that would be easier for my wife to use so that we can ride together. This one is perfect. It arrived 90 percent assembled and it was very easy to complete the task - no need to take it to a local bike shop. The bike is fast and quiet. The build quality is excellent.
Nice scooter. Easy to put together and the battery was fully charged. I was able to use it within 30 minutes! It is very quiet and easy to maneuver. Love it!
I like it for the most part. A little bigger than I thought it would be. I'm not really used to it yet. It has power but the wheels are too slick and it skids on wet grass or dirt. Wish it had more of a mud tire on the front. Runs good and battery last a long time.
We bought the EW 18 (blue) and it has been a simply amazing experience for my 8 year old grandaughter who has a congenital heart condition. It was super easy to unpack and start using. We plan on a family biking trip to a state park soon, and she’s so excited to use her scooter. The look on her face is worth the cost, and the confidence it's meant to her is priceless. Thanks for such a nice experience.
Definitely like all of it except the only thing I wish it had a cover, we live in a rural area with dusty surroundings.
It's like a mini scooter van, it has big compartments, the ride is comfy and my grandkids want to ride with me on weekends.
This is my 3rd ebike and so far enjoyed riding it compared to my previous - the ride & quality is great.
Love the portability & functionality. High 5!
Had a fantastic ride with this bike, assist is smooth, strong and the speed is unbelievable. Makes bike riding so enjoyable :)
Had a great time riding the bike in the city for my daily commute to work and it's absolutely fantastic. Only comment back rack is a bit small for my stuff.