X-Treme Warranty Policy
WARRANTY & DAMAGE CLAIMS
REMEMBER ........ If you have any warranty issues, damage, or any other technical assistance please create a support ticket.
By submitting a ticket you will ensure immediate action to resolve the issue. If you call into speak with a CSR they will direct you to the support system to submit a ticket.
All warranty and damage issues our handled through our ticket system. If a customer receives an item damaged, please have them take photos as outlined below and include in their support ticket. If the pictures are provided immediately, this will speed up the warranty process.
We must be notified of damage within 10 days of delivery, failure to do so may result in denial of replacement parts.
• A photo of the packaging material used inside box (e.g. bubble wrap, Styro foam peanuts, cardboard dividers, etc.)
• A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)
Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).When creating a support ticket, please provide as much of the requested information as possible.
If you do not have all the information available please complete the ticket without. Do not delay submitting your ticket. Our support teams will try to locate your order on the information provided and if they cannot they will contact you for more information.
Please also note, if a customer chooses to not work with tech support and go outside of our warranty policy and return an item an RMA (Return Merchandise Authorization) request must be submitted. This can be done by contacting Customer Care via the support ticket. Terms & Conditions are listed below and will be supplied at the time of the request for the customer to agree upon. If the customer initiates this request and we have approved this request, we will contact you for approval prior to contacting the customer with RMA approval.We will not allow a customer to return the item without your approval. Upon approval notification the customer will be provided with instructions for returning the item.
Return Terms and Conditions:
Customer must initiate return shipment of the merchandise within 15 days of the purchase date.
Refunds will be for 100% of the entire purchase price including the original shipping costs when a scooter is returned for a refund; within the warranty period only. Extended Warranties purchased will be 100% refunded when a scooter is returned for a refund.
Customer is responsible for returning merchandise at his or her own expense.
Freight collect and COD packages will not be accepted & you will be subject to any and all costs incurred.
Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.
At the discretion of X-Treme Scooters, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.
*All new units will be charged the 15% restocking fee. If you would like to proceed with your return request, please reply to your Support Ticket or this email stating that you agree to the terms & conditions. Within your response, please identify whether you are requesting a Refund or Replacement.
We will then submit your return request to your dealership of purchase and our management team. Within 3-4 business days of receiving your agreement to the terms and conditions, a team member from our support department will contact you with further instructions.
PLEASE NOTE: We must receive your agreement to the above terms within 10 days of this correspondence. Failure to do so will result in your return request being automatically denied
Had a limited budget and saw this bike. Had some problem with assembly and James from EB Plus support was there to guide me. I got it running in no time.
This bike is perfect for my outdoor adventure. However, less than a week of usage the bike chain broke and when I contacted Electric Bike support they quickly addressed my concern. In a few days I received my new replacement chain. Great customer support.
The bike arrived today & had it assembled in a quickie. For the money this bike costs seems worth it. Feels solid & durable. I'll be driving it to go to work & might give an update later.
Sweet Fun Easy these are the words that I can say to my new LYnx. It has all I need to enjoy my ride:)
Plenty of fun & power to go off road & uphill climbs. Electric Bike Plus got my hunting bike just in time for the season.
Every time I ride my Flatlander - totally impressed. At first had some adjustments but after a while it gets more fun to ride.
This bike is powerful and stylish. It looks like a bobber. The steering is excellent and it's a smooth ride as go along the city streets in Miami. With each ride I venture out more and more and the rides get longer and longer. I am very happy with my purchase and if you are looking to zip by in style, this is the bike for you.
The Cheetah Cafe Racer is a classic, retro and modern e bike. I had a very great experience with Electric Bike Plus, after speaking with Janice, she helped me out with her knowledge and she's extremely kind. I highly recommend this company, it took me about a week to come around to making the purchase and I'm extremely glad I chose you guys
Very easy to ride, comfortable and sturdy. Fat tires supports stability and ride feel secure. Comes equipped with Hydraulic brakes, front suspension, and large color display which are great features. Definitely recommend this electric trike!
Nice scooter. Easy to put together and the battery was fully charged. I was able to use it within 30 minutes! It is very quiet and easy to maneuver. Love it!
I like it for the most part. A little bigger than I thought it would be. I'm not really used to it yet. It has power but the wheels are too slick and it skids on wet grass or dirt. Wish it had more of a mud tire on the front. Runs good and battery last a long time.
We bought the EW 18 (blue) and it has been a simply amazing experience for my 8 year old grandaughter who has a congenital heart condition. It was super easy to unpack and start using. We plan on a family biking trip to a state park soon, and she’s so excited to use her scooter. The look on her face is worth the cost, and the confidence it's meant to her is priceless. Thanks for such a nice experience.
It's like a mini scooter van, it has big compartments, the ride is comfy and my grandkids want to ride with me on weekends.
This is my 3rd ebike and so far enjoyed riding it compared to my previous - the ride & quality is great.
Love the portability & functionality. High 5!