X-Treme Warranty Policy
WARRANTY & DAMAGE CLAIMS
REMEMBER ........ If you have any warranty issues, damage, or any other technical assistance please create a support ticket. By submitting a ticket you will ensure immediate action to resolve the issue. If you call into speak with a CSR they will direct you to the support system to submit a ticket. All warranty and damage issues our handled through our ticket system. If a customer receives an item damaged, please have them take photos as outlined below and include in their support ticket. If the pictures are provided immediately, this will speed up the warranty process.
We must be notified of damage within 10 days of delivery, failure to do so may result in denial of replacement parts.• A photo of the packaging material used inside box (e.g. bubble wrap, Styro foam peanuts, cardboard dividers, etc.)• A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)
- Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).When creating a support ticket, please provide as much of the requested information as possible. If you do not have all the information available please complete the ticket without. Do not delay submitting your ticket. Our support teams will try to locate your order on the information provided and if they cannot they will contact you for more information. Please also note, if a customer chooses to not work with tech support and go outside of our warranty policy and return an item an RMA (Return Merchandise Authorization) request must be submitted. This can be done by contacting Customer Care via the support ticket. Terms & Conditions are listed below and will be supplied at the time of the request for the customer to agree upon. If the customer initiates this request and we have approved this request, we will contact you for approval prior to contacting the customer with RMA approval.We will not allow a customer to return the item without your approval. Upon approval notification the customer will be provided with instructions for returning the item.
Using it daily to go to work and does 25 mph on level 5 assist mode with ease. It's crazy fun to ride and lots of juice power. After just under 15 miles of commuting on PAS level 5, mostly uphill one way, and downhill - there is still 2/3 bar left.
Aside from the comfort and trendy design, it gives me freedom to be independent. Love to smell the flowers again with my ew buddy 38 :)
Took this ew 72 scooty on a ride and yes it delivers, good ride and lots of juice power to roam around.
Greatly satisfied after taking it for a run, it was fast & ride was pretty smooth. The best scooter I have owned to date, so dependable and runs steadily even on a sharp curve. The rear shock absorber built on the frame makes the ride so much more enjoyable.
Customer service is topnotch, e-bike arrived earlier than expected. Got some minor issue with the headlight, contacted tech support and resolved it within a day. Overall ride quality and comfort is great, highly recommended. Five thumbs up!
It is a well made bike and my daughter loves it for her birthday. She can use the pedal-assist when climbing on a hill:)