Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your e-bike is in stock.

Order Confirmation:

• You will receive an order confirmation email as soon as you place your order.  This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
• As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
• If your item is on backorder or unavailable, we will reach out to you via email.
• If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

• If your order is stock and your credit card is approved by our fraud guarantee department, the e-bike ordered will ship within 1-2 business days from the date of your order.  
• We will send you the tracking information within 24 hours to the email address you provided when checking out.  
• We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
• Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
• Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
• We do not offer Cash On Delivery.  
• A phone number is required by the freight company so a delivery appointment can be made.  
• Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
• A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.

• Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the e-bikes ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our e-bikes to your country.
• As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
• To avoid a delay in receiving your order from customs, consider the following:
• Provide us with a phone number where you can be reached by customs when your e-bikes arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
• Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
• We do not refund original shipping charges for goods that are refused for delivery at customs.
• We will deduct all additional fees resulting from refused international shipments from your refund.
• If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
• If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.

• We ship via UPS and Fedex for most e-bikes, USPS for small parts and accessories, and freight for big e-bikes.
• If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeplus.com

Damages:

• Please inspect the packaging of your items when they arrive.
• If there are any e-bikes damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
• If your item(s) do arrive damaged, please send photos to support@electricbikeplus.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

• All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
• If your item is on backorder and you accept the backorder, we will hold your payment until the e-bikes ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
• If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Backorders:

• From time to time, an e-bike may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting an e-bike sooner.
• The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
• If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different e-bike, or cancel the order altogether. 
• Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

Important Freight LTL Shipment

1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
4. Please make sure the phone number you entered at checkout is a good number to contact you at.
5. Don't screen your calls until your item has been delivered. 
6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

How to Handle Damages, Exceptions or Discrepancies at time of e-Bike Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

• Carton damage requires visual inspection of contents of the unit. 
• [Electric Bike Plus] recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify [Electric Bike Plus] immediately. 
• IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
• Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Carton packaging has excessive damage with the exposed e-Bikes:

• Refuse shipment
• Sign carrier paperwork: “Carton damaged and refused”
• Notify [Electric Bike Plus] immediately.

If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeplus.com

ElectricBikePlus.com is committed to providing the best customer service in the electric bike industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times. 

ElectricBikePlus.com Returns Policy By Brands

• AmericanElectric Returns Policy

• EWheels Returns Policy

• Eunorau Returns Policy

• Hollywood Racks Returns Policy

• Ecotric Returns Policy

• Emojo Returns Policy

• RunnerX Returns Policy

• Backou eBikes Returns Policy

• Nakto Returns Policy

• Rambo Bikes Returns Policy

• X-Treme Returns Policy

• Civi Bikes Returns Policy

ElectricBikePlus.com 30-Day Satisfaction Guarantee Refund Policy

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

• You must notify us of your intent to return within 30 days of delivery date.
• There is a 20% restocking fee.
• Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
• We will refund the product price minus any applicable fees and charges.
• Original shipping charges are non-refundable.
• You are responsible for any return shipping charges.
• Refunds will be applied to the same payment method used when original purchase was made.

The Following Cannot Be Returned

• Products which are eligible for parts under manufacturer warranty
• Products that have had their original manufacturer packaging opened
• Products that have been out of their original manufacturers' packaging

It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return request must be submitted in writing and sent to support@electricbikeplus.com

*Exclusions

ElectricBikePlus.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Customer Service" tab.

RETURN PROCEDURE

• All return request must be submitted in writing and sent to returns@electricbikeplus.com
• If your return is approved you will receive an email from us with return instructions.
• Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
• We recommend taking a picture of the package and/or the item before shipping.
• Ship the package.  We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
• Please provide us the tracking number.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

QUESTIONS? EMAIL US: support@electricbikeplus.com

CANCELLATIONS

You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.

All unshipped orders canceled after 48 hours are subject to a $40 administration fee.

If your order has been shipped, a standard return procedure applies.

Refunds will only be issued to the original credit card that you use when placing your order.

EMAIL: support@electricbikeplus.com

DAMAGED MERCHANDISE

In the event of damage to your product in shipping, please contact support@electricbikeplus.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.

EMAIL: support@electricbikeplus.com

DEFECTIVE MERCHANDISE

Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

EMAIL: support@electricbikeplus.com

PLEASE READ!

It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

If we received the item damaged you may file a claim with your shipping company.

If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.

If you have any issues with your product, please call us at (800) 674-0903 or email us at support@electricbikeplus.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer has a different warranty policy, so please read the warranty that pertains to the specific manufacturer for which your item pertains.

ElectricBikePlus.com Warranty Policy By Brands

• AmericanElectric Warranty Policy

• EWheels Warranty Policy

• Emojo eBikes Warranty Policy

• Eunorau Warranty Policy

• Hollywood Racks Warranty Policy

• Ecotric Warranty Policy

• Nakto Warranty Policy

• Rambo Bikes Warranty Policy

• RunnerX Warranty Policy

• Backou eBikes Warranty Policy

• Civi Bikes Warranty Policy

Welcome To Electric Bike Plus

We at our organization believes in traveling eco-consciously and enjoy life while fulfilling our inner wanderlust. Electric Bike Plus offers a wide selection of popular e-bikes. All at factory direct low pricing. Electric Bike Plus also offers top quality customer service, dedicated to the needs of every customer. We strongly believe in giving back to our community by giving away free electric bikes to one in need every quarter. We treat every customer as if we were the customer ourselves. And by purchasing an Electric Bike from our organization, you are assisting us in the giveaway of an Electric Bike to a person that otherwise, would not be able to afford one. By supporting us, you are supporting other people in need and for that, we sincerely thank you. Simply, we put ourselves in the customers shoes to give the best service we can provide. 

What sets us apart from the rest?

Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.

OUR COMMITMENT TO YOU

• World-class customer service.
• FREE curbside delivery for most products and no sales tax outside Wyoming.
• Most e-bikes comes with FREE Curbside Delivery AND Optional White-Glove Delivery for Most Products with very little assembly required.
• We guarantee that our prices are the lowest online.
• We have been in business since 2010 and have thousands of satisfied customers, see what they had to say below! 

Our Mission: "To Provide Superior Quality Service"

At electricbikeplus.com, our mission is to provide superior quality service. We have developed breakthrough designs using innovative techniques and business strategies to produce affordable, comfortable, and quality consistent electric bicycles. We have provided the most technologically advanced electric bicycles that are both user friendly and environmentally safe. We pride ourselves on using only the highest quality components to build our electric bicycles with dignity, integrity, and value. 

We provide the following value-added benefits with every order:

• Trusted Brand Names
• Authorized Online Dealer for Every Brand We Sell
• Friendly and Easy Return Policy
• Free Curbside Delivery and Optional White-Glove Delivery on Most Models
• Lowest Price Guaranteed
• Satisfaction Guaranteed
• Courteous Sales Experts 
• Veteran and Military Discounts

WORRIED ABOUT PRICE?

• We are an authorized dealer for our suppliers and we ship directly from their warehouse.
• With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
• We offer fast, free shipping, zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.

We understand buying an electric bike is a significant investment so we want to make the buying process as easy as possible for you.

Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeplus.com.  

CONTACT US

You can call our customer support team from 9am-5pm EST Monday-Friday at (800) 674-0903

You can chat live with our customer support team 24 hours a day, 7 days a week, just look for the button in the lower-right corner that says "Chat with our support."

You can email our customer support team: support@electricbikeplus.com and we will reply within 1-2 hours during regular business hours. 

What Is The Financing electricbikeplus.com Offers?

If you're considering getting an electric bike, but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.

We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.

electricbikeplus.com has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.

You'll usually get a decision within seconds and be able to purchase that brand new ebike of your dreams right from our website shipped directly to your door as fast as 3-10 business days.  

Paypal Credit:

The world-renowned recognized and respected leader in financing, PayPal, has offered customers of electricbikeplus.com an exclusive deal to get financing for any e bike over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!

PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.

If applying for Paypal Credit you will need to have a Paypal account or create one. If you don't know how to create one check out this wikihow article: How To Set Up A Paypal Account

PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.

The financing lasts for 6 months and is only valid on approved credit.

How Do I Apply for Paypal Financing?

(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)

1.      Choose the electric bike you want to purchase.
2.      Click the ADD TO CART button on the product page:
3.        Click the CHECKOUT button:
4.        Fill in your information:
5.       Click the CONTINUE TO SHIPPING METHOD button:
6.       Choose your shipping method.
7.      Click the CONTINUE TO PAYMENT METHOD button:
8.      Choose PAYPAL option:
9. Click the COMPLETE ORDER button:
10.      A pop will be displayed on the screen that will redirect you to PayPal, if you have a pop-up blocker make sure to disable it. You will need to sign into Paypal if you haven't. If you don't have a PayPal account you will need to create one.

If you don't know how to create one check out this wikihow article. How To Set Up A Paypal Account.

11.      Click APPLY NOW button: (hover your mouse over Apply Now)
12.       You will be prompted to fill in your information:

• Billing & shipping address
• Your date of birth
• Last 4 digits of your social security
• Phone number

13.       Click NEXT
14.       Read PayPal's Credit Terms & Conditions:
15.       Click AGREE AND APPLY:
16.     You will receive an instant approval:

OR

17.  You will receive an instant denial. electricbikeplus.com has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.

Klarna Credit

Klarna was founded in 2005 in Stockholm, Sweden with the aim of making it easier for people to shop online. In the last 12 years, technology has evolved, excited, and transformed the world around us, yet our mission remains as relevant as ever – to make paying as simple, safe and above all, smooth as possible.

Klarna is now one of Europe’s largest banks and is providing payment solutions for 60 million consumers across 100,000 merchants in 14 countries. Klarna offers direct payments, pay after delivery options and installment plans in a smooth one-click purchase experience that lets consumers pay when and how they prefer to.

When the company acquired SOFORT in 2014 the Klarna Group was formed. Klarna is backed by investors such as Sequoia Capital, Bestseller, Permira, Visa and Atomico.

For more info go to this link: https://www.klarna.com/us/what-is-klarna/

Here’s how it works: (Step by Step Instructions)

(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)

How to apply for Klarna financing?

1. On product page select Add to Cart.

2. On shopping cart page select Secure Checkout.

3. Fill out form with your personal information.

4. Select Continue to shipping method.

5. Select your preferred Shipping method.

6. Select Continue to payment method

7. Select Slice it. Pay over time with Klarna.

8. Select Complete Order.

9. Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)

Examples

10.  Click Place Order.

11. Fill out form.

12.  Click Continue.

13. Know instantly if you are approved for financing with Klarna.

14. Receive a confirmation email outlining your purchase, due date(s), and other useful information once your fireplace ships out.

15. Contact Klarna customer service at any time with questions about your purchase, or head to our Customer Service FAQs.

16. Contact support@electricbikeplus.com or (800) 674-0903 if you have any questions. We are happy to help! :)