AmericanElectric Returns Policy
RETURN & EXCHANGE POLICY
ORIGINAL RECEIPT :
The original receipt, gift receipt or packing slip is required for all returns and exchanges. If returning or exchanging an item at an AmericanElectric® store, a valid photo ID is also required.
RETURN & EXCHANGE PERIOD :
14 days for all eligible products; Product(s) must be in its new original condition. American Electric reserves the right to deny any return or exchange.
15% Re-stocking fee will apply to all new returned items.
Used items or Certified Pre-Owned (CPO) are final sale, and are only eligible for store credit.
NONRETURNABLE ITEMS :
Used items, certified pre-owned, Labor, delivery and/or completed AmericanElectric® installation services,
Some prepaid cards, digital subscriptions or services
Consumable items such as food, drinks and batteries
Items that are damaged or abused
Items that are missing accessories such as remote controls, cords and cables
Etched or otherwise personalized items
Used vehicles cannot be returned for a refund
Damaged vehicles cannot be returned for a refund
Non-defective special orders
RETURNS IN STORE :
Avoid shipping charges and receive a refund more quickly by returning your items to any AmericanElectric® store within the United States. Include all original packing materials, manuals and accessories. Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification:
- US, Canadian or Mexican driver's license
- US state-issued ID
- Canadian province-issued ID
- Matricula Consular
- US military-issued ID
- US Laser Visa
- US Permanent Resident Card
TO RETURN YOUR ONLINE PURCHASE BY MAIL:
Pack your return in the original shipping package, if possible. Include the packing slip and return label, and indicate the reason for the return. Include all original packing materials, manuals and accessories.
Send your return to:
AmericanElectric® Miami HQ
2649 Park Lane
Hallandale FL 33009
For proof of delivery, we recommend that you return items via UPS/FedEx or insured USPS.
Refunds will be credited to the original credit card or PayPal account. Returns tracking
When you return or exchange an item in store, we may require a valid photo ID. Except where prohibited, some of the information from your ID may be stored in a secure database used to track returns and exchanges. Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days.
Valid forms of ID accepted are: US, Canadian or Mexican Driver's License, US State ID, Canadian Province ID, Matricula Consular, US Military ID, Passport, US Laser Visa, or US Permanent Resident Card.
Awesome bike comfortable, classic and so easy to ride. There were some minor issues but was able to fix it.
Bought this as a gift for my son and he absolutely loved it. Amazed by its features and super affordable price. Now my neighbor wants one too. thanks nakto!
Exceeds my expectations, the ride was fantastic. Everything was adjusted so perfectly....
This bicycle is a very good value since it can be used in either manual or electric mode. Both the handlebar and seat height and inclination are adjustable. After assembly and a little trial and error, I managed to figure out the functions and use of all the controls. In the manual mode the bike acts like any other six-speed, there is a little red button that switches between manual and electric with each push. The electric mode is used either with the handlebar twist throttle or by peddling which activates it. The pedal brings the bike up to full speed while peddling slightly and with the throttle the speed is adjustable. I am very happy with my purchase.
So far the most affordable bike and love the comfort. Recommend
Bought this ebike for my wifey and she likes it. I'm a lifelong cyclist and wanted a bike that would be easier for my wife to use so that we can ride together. This one is perfect. It arrived 90 percent assembled and it was very easy to complete the task - no need to take it to a local bike shop. The bike is fast and quiet. The build quality is excellent.
Nice scooter. Easy to put together and the battery was fully charged. I was able to use it within 30 minutes! It is very quiet and easy to maneuver. Love it!
I like it for the most part. A little bigger than I thought it would be. I'm not really used to it yet. It has power but the wheels are too slick and it skids on wet grass or dirt. Wish it had more of a mud tire on the front. Runs good and battery last a long time.
We bought the EW 18 (blue) and it has been a simply amazing experience for my 8 year old grandaughter who has a congenital heart condition. It was super easy to unpack and start using. We plan on a family biking trip to a state park soon, and she’s so excited to use her scooter. The look on her face is worth the cost, and the confidence it's meant to her is priceless. Thanks for such a nice experience.
Definitely like all of it except the only thing I wish it had a cover, we live in a rural area with dusty surroundings.
It's like a mini scooter van, it has big compartments, the ride is comfy and my grandkids want to ride with me on weekends.
This is my 3rd ebike and so far enjoyed riding it compared to my previous - the ride & quality is great.
Love the portability & functionality. High 5!
Had a fantastic ride with this bike, assist is smooth, strong and the speed is unbelievable. Makes bike riding so enjoyable :)
Had a great time riding the bike in the city for my daily commute to work and it's absolutely fantastic. Only comment back rack is a bit small for my stuff.