We are available 9am-5pm Monday-Friday EST. You can reach us at (800) 674-0903. We are also available via live chat or email firstname.lastname@example.org
How fast do you ship out?
Answer: Usually within 1-2 business days
When will I receive tracking for my order?
Answer: As soon as your package ships out.
How long will my order take to arrive?
Answer: Usually 3-10 business days depending on which shipping method you paid for. If your item is a special order or on back order it may take longer. We will contact you and let you know if that's the case.
Which courier will deliver my package?
Answer: We ship via UPS, Fedex and USPS. It usually depends on the size of the package.
If something is out of stock can I back order or special order it?
Answer: Yes! Please contact us by phone to place your order.
Can I place my order over the phone?
Answer: Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.
Do you ship internationally?
Answer: At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.
Do you have a showroom?
Answer: We operate out of an office/warehouse in Wyoming and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.
If you have questions that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hours.
General Electric Bike Questions
Are electric bikes legal in my state?
Answer: There was a federal mandate released which sanctions e-bikes under 750W and 20mph to be legal to be used on public roadways without licensing or insurance. You can read more here.
Are your electric bikes manufactured in China?
Answer: Yes, almost every e-bike is manufactured in China or Taiwan these days due to lower cost of production and manpower and high technological industrial infrastructure to handle large volumes of product manufacturing.
What does twist throtlle means?
Answer: It is basically like having a motorcycle throttle where you twist a small portion of the inside handle in a backward direction to engage the motor and power the e-bike forward.
Awesome bike comfortable, classic and so easy to ride. There were some minor issues but was able to fix it.
Bought this as a gift for my son and he absolutely loved it. Amazed by its features and super affordable price. Now my neighbor wants one too. thanks nakto!
Exceeds my expectations, the ride was fantastic. Everything was adjusted so perfectly....
This bicycle is a very good value since it can be used in either manual or electric mode. Both the handlebar and seat height and inclination are adjustable. After assembly and a little trial and error, I managed to figure out the functions and use of all the controls. In the manual mode the bike acts like any other six-speed, there is a little red button that switches between manual and electric with each push. The electric mode is used either with the handlebar twist throttle or by peddling which activates it. The pedal brings the bike up to full speed while peddling slightly and with the throttle the speed is adjustable. I am very happy with my purchase.
So far the most affordable bike and love the comfort. Recommend
Bought this ebike for my wifey and she likes it. I'm a lifelong cyclist and wanted a bike that would be easier for my wife to use so that we can ride together. This one is perfect. It arrived 90 percent assembled and it was very easy to complete the task - no need to take it to a local bike shop. The bike is fast and quiet. The build quality is excellent.
Nice scooter. Easy to put together and the battery was fully charged. I was able to use it within 30 minutes! It is very quiet and easy to maneuver. Love it!
I like it for the most part. A little bigger than I thought it would be. I'm not really used to it yet. It has power but the wheels are too slick and it skids on wet grass or dirt. Wish it had more of a mud tire on the front. Runs good and battery last a long time.
We bought the EW 18 (blue) and it has been a simply amazing experience for my 8 year old grandaughter who has a congenital heart condition. It was super easy to unpack and start using. We plan on a family biking trip to a state park soon, and she’s so excited to use her scooter. The look on her face is worth the cost, and the confidence it's meant to her is priceless. Thanks for such a nice experience.
Definitely like all of it except the only thing I wish it had a cover, we live in a rural area with dusty surroundings.
It's like a mini scooter van, it has big compartments, the ride is comfy and my grandkids want to ride with me on weekends.
This is my 3rd ebike and so far enjoyed riding it compared to my previous - the ride & quality is great.
Love the portability & functionality. High 5!
Had a fantastic ride with this bike, assist is smooth, strong and the speed is unbelievable. Makes bike riding so enjoyable :)
Had a great time riding the bike in the city for my daily commute to work and it's absolutely fantastic. Only comment back rack is a bit small for my stuff.