Back Country eBikes Shipping time and Delivery Info
Shipping is via UPS and takes 2-5 days depending on distance from our headquarters in Utah. Bikes often ship same day if ordered by 2pm but if not then next day!
SHIPPING DAMAGE CLAIMS
Upon delivery, immediately inspect your products for damage. Freight damage claims are extremely time sensitive, and we will not accept freight damage claims later than 3 business days from delivery. Note any damage to your products on the Bill of Lading before you and the delivery driver sign-off on the shipment. Take photos of any damage that is found and date the images when possible. Report shipping damage claims within 3 business days of delivery.
Customer service is topnotch, e-bike arrived earlier than expected. Got some minor issue with the headlight, contacted tech support and resolved it within a day. Overall ride quality and comfort is great, highly recommended. Five thumbs up!
It is a well made bike and my daughter loves it for her birthday. She can use the pedal-assist when climbing on a hill:)