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Eunorau Returns Policy

A) The customer has to inform Electricbikeplus within 7 business days to return the received product/s. Electricbikeplus will then inform Eunorau within 3 days after getting the request from the customer.

B) The customer must initiate return shipment of the merchandise within 7 days of the purchase date and pay for the shipping cost to one of Eunorau's warehouses located in the US.

C) Eunorau must receive the product in 100% new, resellable condition. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in anyway. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging.

D) Eunorau will finish the inspection within 5 days after the receipt of the product. If the returned products are not in original condition according to Clause C, Eunorau will refuse a refund. 

E) If the returned products are in original condition according to Clause C, Eunorau will agree to refund the paid amount. Refunds will be paid to Electricbikeplus by Eunorau for 100% of the entire Eunorau purchasing price, which is clarified in the attachment. A restocking fee of 20% will be deducted from Eunorau's refund payment to Electricbikeplus from items returned in their original condition within 7 days of purchase including but not limited to unauthorized returns.


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