Eunorau Warranty Policy
1. Mid-drive motors/Hub motors:
Warranty date:12+3months, according to the production date of motors.
Please send motors back to our warehouse in your local place, we will send it back with your next order after repairing . Dealer/Partner need to pay the cost to our local warehouse, Eunorau (BTN) will cover all the rest cost to send the goods back with next order. Please check production date on the products, if not under warranty, Eunorau (BTN ) will not send back to you after receive it.
2. Other electric components:
Warranty date:12+3 months, according to the production date of products (controller, brake sensor, PAS sensor, display). The Mechanic Parts offer 30 days warranty after use, Dealers need to offer spare parts customer after 30 days. Please check production date on the products, if not under warranty, Eunorau (BTN) will not send back to you after receive it.
Warranty date: 24+3 months.
If you are in Europe, Please send battery back to overseas warehouse, we will send back to you after repairing if you are not in Europe, Please send it back to our warehouse in your local place/or we will send new replacement after we confirm the issue. Dealer/Partner need to pay the shipping cost to our local warehouse, Eunorau (BTN) will cover all the rest cost to send the goods back with next order. Please check production date on the products, if not under warranty, Eunorau (BTN) will not send back to you after receive it.
4. Bike frame: 5 years
5. Before customers sending products to our overseas warehouse, Please check production date on the products and weight (under 5kg ship directly, please confirm with us if the products more than 5kg ), if not under warranty, Eunorau (BTN) will not send back to you after receive it.
Awesome bike comfortable, classic and so easy to ride. There were some minor issues but was able to fix it.
Bought this as a gift for my son and he absolutely loved it. Amazed by its features and super affordable price. Now my neighbor wants one too. thanks nakto!
Exceeds my expectations, the ride was fantastic. Everything was adjusted so perfectly....
This bicycle is a very good value since it can be used in either manual or electric mode. Both the handlebar and seat height and inclination are adjustable. After assembly and a little trial and error, I managed to figure out the functions and use of all the controls. In the manual mode the bike acts like any other six-speed, there is a little red button that switches between manual and electric with each push. The electric mode is used either with the handlebar twist throttle or by peddling which activates it. The pedal brings the bike up to full speed while peddling slightly and with the throttle the speed is adjustable. I am very happy with my purchase.
So far the most affordable bike and love the comfort. Recommend
Bought this ebike for my wifey and she likes it. I'm a lifelong cyclist and wanted a bike that would be easier for my wife to use so that we can ride together. This one is perfect. It arrived 90 percent assembled and it was very easy to complete the task - no need to take it to a local bike shop. The bike is fast and quiet. The build quality is excellent.
Nice scooter. Easy to put together and the battery was fully charged. I was able to use it within 30 minutes! It is very quiet and easy to maneuver. Love it!
I like it for the most part. A little bigger than I thought it would be. I'm not really used to it yet. It has power but the wheels are too slick and it skids on wet grass or dirt. Wish it had more of a mud tire on the front. Runs good and battery last a long time.
We bought the EW 18 (blue) and it has been a simply amazing experience for my 8 year old grandaughter who has a congenital heart condition. It was super easy to unpack and start using. We plan on a family biking trip to a state park soon, and she’s so excited to use her scooter. The look on her face is worth the cost, and the confidence it's meant to her is priceless. Thanks for such a nice experience.
Definitely like all of it except the only thing I wish it had a cover, we live in a rural area with dusty surroundings.
It's like a mini scooter van, it has big compartments, the ride is comfy and my grandkids want to ride with me on weekends.
This is my 3rd ebike and so far enjoyed riding it compared to my previous - the ride & quality is great.
Love the portability & functionality. High 5!
Had a fantastic ride with this bike, assist is smooth, strong and the speed is unbelievable. Makes bike riding so enjoyable :)
Had a great time riding the bike in the city for my daily commute to work and it's absolutely fantastic. Only comment back rack is a bit small for my stuff.