Eunorau Warranty Policy

 

1. Mid-drive motors/Hub motors:

Warranty date:12+3months, according to the production date of motors.

Please send motors back to our warehouse in your local place, we will send it back with your next order after repairing . Dealer/Partner need to pay the cost to our local warehouse, Eunorau (BTN) will cover all the rest cost to send the goods back with next order. Please check production date on the products, if not under warranty, Eunorau (BTN ) will not send back to you after receive it.

2. Other electric components:

Warranty date:12+3 months, according to the production date of products (controller, brake sensor, PAS sensor, display). The Mechanic Parts offer 30 days warranty after use, Dealers need to offer spare parts customer after 30 days. Please check production date on the products, if not under warranty, Eunorau (BTN) will not send back to you after receive it.

3. Battery:

Warranty date: 24+3 months.

If you are in Europe, Please send battery back to overseas warehouse, we will send back to you after repairing if you are not in Europe, Please send it back to our warehouse in your local place/or we will send new replacement after we confirm the issue. Dealer/Partner need to pay the shipping cost to our local warehouse, Eunorau (BTN) will cover all the rest cost to send the goods back with next order. Please check production date on the products, if not under warranty, Eunorau (BTN) will not send back to you after receive it.

4. Bike frame: 5 years

5. Before customers sending products to our overseas warehouse, Please check production date on the products and weight (under 5kg ship directly, please confirm with us if the products more than 5kg ), if not under warranty, Eunorau (BTN) will not send back to you after receive it.