Eunorau Warranty Policy
1. Mid-drive motors/Hub motors:
Warranty date:12+3months, according to the production date of motors.
Please send motors back to our warehouse in your local place, we will send it back with your next order after repairing . Dealer/Partner need to pay the cost to our local warehouse, Eunorau (BTN) will cover all the rest cost to send the goods back with next order. Please check production date on the products, if not under warranty, Eunorau (BTN ) will not send back to you after receive it.
2. Other electric components:
Warranty date:12+3 months, according to the production date of products (controller, brake sensor, PAS sensor, display). The Mechanic Parts offer 30 days warranty after use, Dealers need to offer spare parts customer after 30 days. Please check production date on the products, if not under warranty, Eunorau (BTN) will not send back to you after receive it.
Warranty date: 24+3 months.
If you are in Europe, Please send battery back to overseas warehouse, we will send back to you after repairing if you are not in Europe, Please send it back to our warehouse in your local place/or we will send new replacement after we confirm the issue. Dealer/Partner need to pay the shipping cost to our local warehouse, Eunorau (BTN) will cover all the rest cost to send the goods back with next order. Please check production date on the products, if not under warranty, Eunorau (BTN) will not send back to you after receive it.
4. Bike frame: 5 years
5. Before customers sending products to our overseas warehouse, Please check production date on the products and weight (under 5kg ship directly, please confirm with us if the products more than 5kg ), if not under warranty, Eunorau (BTN) will not send back to you after receive it.
Had a limited budget and saw this bike. Had some problem with assembly and James from EB Plus support was there to guide me. I got it running in no time.
This bike is perfect for my outdoor adventure. However, less than a week of usage the bike chain broke and when I contacted Electric Bike support they quickly addressed my concern. In a few days I received my new replacement chain. Great customer support.
The bike arrived today & had it assembled in a quickie. For the money this bike costs seems worth it. Feels solid & durable. I'll be driving it to go to work & might give an update later.
Sweet Fun Easy these are the words that I can say to my new LYnx. It has all I need to enjoy my ride:)
Plenty of fun & power to go off road & uphill climbs. Electric Bike Plus got my hunting bike just in time for the season.
Every time I ride my Flatlander - totally impressed. At first had some adjustments but after a while it gets more fun to ride.
This bike is powerful and stylish. It looks like a bobber. The steering is excellent and it's a smooth ride as go along the city streets in Miami. With each ride I venture out more and more and the rides get longer and longer. I am very happy with my purchase and if you are looking to zip by in style, this is the bike for you.
The Cheetah Cafe Racer is a classic, retro and modern e bike. I had a very great experience with Electric Bike Plus, after speaking with Janice, she helped me out with her knowledge and she's extremely kind. I highly recommend this company, it took me about a week to come around to making the purchase and I'm extremely glad I chose you guys
Love the bike! Serves my purpose of bike riding the neighborhood without getting exhausted. Got it quickly, and terrific communication with Electric Bike Plus.
The bike is great just as described. We received great customer service. The owner followed up with us on every step of the purchase, which was very helpful. Thank you!
We ordered an electric trike for my 78 year old father. He loves it. It delivered quickly. Calls with the Electric Bike Plus were helpful and without long wait times. Next time I’ll by an e-bike it will be from EBP!
Very easy to ride, comfortable and sturdy. Fat tires supports stability and ride feel secure. Comes equipped with Hydraulic brakes, front suspension, and large color display which are great features. Definitely recommend this electric trike!
Nice scooter. Easy to put together and the battery was fully charged. I was able to use it within 30 minutes! It is very quiet and easy to maneuver. Love it!
I like it for the most part. A little bigger than I thought it would be. I'm not really used to it yet. It has power but the wheels are too slick and it skids on wet grass or dirt. Wish it had more of a mud tire on the front. Runs good and battery last a long time.
We bought the EW 18 (blue) and it has been a simply amazing experience for my 8 year old grandaughter who has a congenital heart condition. It was super easy to unpack and start using. We plan on a family biking trip to a state park soon, and she’s so excited to use her scooter. The look on her face is worth the cost, and the confidence it's meant to her is priceless. Thanks for such a nice experience.