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EWheels Shipping time and Delivery Info

Shipping

Item Availability

Most items on our site are “In Stock” and ready to ship. Some items may be either temporarily out-of-stock or are not available for shipment until a specific release date, or require extra time for assembly or other adjustments. For more information, please read the details below.

In-Stock Items 
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.

For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. During checkout, you will get to select a shipping method and see the total time it takes for the item to leave the warehouse and ship to its destination. Please note that business days are Monday-Friday, excluding federal holidays within the United States.

Advanced Sale Items 
Advanced Sale items are items that are not yet in stock, but available for advanced purchase on our site. An Advanced Sale item you order is shipped directly to you once it is in stock. You will be notified of the status of your Advanced Sale item via e-mail. You will not be charged for any item until it is shipped to you. Expected shipment time (for example, "Advanced Sale: Buy now for shipping in 4-6 weeks") is indicated on the Product Detail page.

Please note, expected shipment times appearing on the Product Detail page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method and the location of your shipping address.

Temporarily Out of Stock Items 
Temporarily Out of Stock items are items that are not in stock at the time of your order, but available for purchase on our site. A Temporarily Out of Stock item you order is shipped directly to you once it is in stock. You will be notified of the status of your Temporarily Out of Stock item via e-mail. You will not be charged for any item until it is shipped to you. Expected shipment time (for example, "Temporarily Out of Stock”: Buy now for shipping in 4-6 weeks") is indicated on the Product Detail page.

Please note, expected shipment times appearing on the Product Detail page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method and the location of your shipping address.

Shipping Methods and Costs

Depending on the item(s) you purchase on our site and the location to which the items will be delivered, different shipping methods may be available. Each shipping method has its own restrictions and charges that will be applied to your order.

At checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.) Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order. Shipping costs for orders placed on this site are based on the dimensional weight of the total order. You will be provided with the total shipping cost for your order during Checkout.

Generally, you will have the option of upgrading your shipping method for faster delivery (such as Third Day, or Overnight service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) PST or your order may not be processed until the following business day. Expedited requests still require regular processing time in some instances may require 1 to 2 business days before actually shipping. Business days are Monday-Friday, excluding federal holidays within the United States.

Shipping within the 48 Contiguous United States

Standard Ground Shipping, (3-5 business days) 
Most items may be shipped to the 48 contiguous United States via UPS or FEDEX Standard Ground service. You can expect your order to arrive within 3-5 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

Second Day Shipping, (2-3 business days) 
Most items may be shipped to the 48 contiguous United States via Second Day service. You can expect your order to arrive within 2-3 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

Overnight Shipping, (1-2 business days) 
Most items may be shipped to the 48 contiguous United States via Overnight service . You can expect your order to arrive within 1-2 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

Standard Processing Time Shipping Time  Estimated Delivery
Ground Shipping 3 – 5 business Days 3 – 5 business Days 7 – 10 business Days
Second Day Shipping 3 – 5 business Days 2 – 3 business Days 5 – 8 business Days
Overnight Shipping 3 – 5 business Days 1– 2 business Days 4 – 7 business Days

P.O. Boxes: 
We cannot ship to P.O. Boxes
Military APO / FPO Addresses: 
We cannot ship to APO / FPO Addresses

 

Shipping Rules and Restrictions

We are more than happy to ship orders to an alternate mailing address, but for your security there are some restrictions.

Visa, MC, AMEX, Discover: When shipping to an alternate address, we verify the order manually. The verification process is quick and typically completed by the next business, however to avoid shipping delays we recommend scheduling shipment to your billing address or paying by Google Checkout. To verify your order, we ask for the billing phone number on file with your credit card company at checkout. We then contact you to verify your order through the confirmed phone number. To expedite processing, please contact your credit card company to update your phone number if you believe the correct number may not be on file.

Debit Cards: We are unable to ship orders placed by debit card to an alternate address. However, you may use your debit card when paying by Google Checkout. Google Checkout allows you to use your debit card to ship to an alternate address.

We thank you in advance for your patience. This process allows us to prevent fraud and provide our customers with the highest possible level of security.

  1. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.

  2. Please allow for additional shipping and handling time for all oversized items shipping via a freight trucking company. These items cannot be expedited.

An Oversized Item that is sent via a freight trucking company will usually arrive to your designated shipping address within 7-14 full business days after leaving the warehouse. Most Oversized Items leave the warehouse within seven full business days. (An estimate of when a product leaves the warehouse is indicated on the Product Detail page.) Business days are Monday-Friday, excluding federal holidays within the United States.

The delivery company will contact you by phone to schedule a delivery date and time window. Typically, there will be a minimum of a four-hour timeframe for the delivery and an adult must be available to accept, inspect, and sign-for the delivery.

The item will be delivered to your designated shipping address. The freight delivery company is not responsible for unloading the item from the truck or carrying the item into the building.

Your package is likely to be heavy and large; therefore, we recommend that you have someone with you to help unload the item from the truck. The total charge does not include inside delivery, removal of cartons, or assembly.

When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur follow these steps:

  1. Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact a Customer Service Specialist immediately by email support@electricbikeplus.com or service@ewheelsdealers.com . Please have your order number available when you call.

  2. If there is extensive damage to the carton, contact a Customer Service Specialist immediately by email support@electricbikeplus.com or service@ewheelsdealers.com  .  

Tracking Your Order

When can you track your order? When your product ships from our warehouse, tracking numbers are assigned to your packages. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders placed on our web site may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s). Occasionally, orders are delivered via a carrier that does not offer the ability to track a package.

Finding Your Order Status

The status of your order is easy to find.

  1. Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails at your address keeping you up-to-date about the status of your order

  2. Contact us. If you still have questions about your order, please contact us via e-mail support@electricbikeplus.com or service@ewheelsdealers.com 

How is order status different from tracking information? The status of your order is supplied by ELECTRIC WHEELS, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as UPS, FEDEX or a Freight Delivery Service) that may provide tracking information until your order is delivered*. The tracking information is accessible through the carrier’s website when it becomes available.

*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.

Estimated Delivery Dates

Shipping your items on time is very important to us. For many items, we calculate Estimated Delivery Dates to help you find out when these items are expected to arrive. An Estimated Delivery Date is a calculation of several factors, including item availability, allocation time in our warehouse, the shipping method you select and the final shipping destination.

When we can accurately calculate Estimated Delivery Dates, we'll provide them to you during Checkout, as well as in your Order Confirmation email. Please note that Estimated Delivery Dates are estimates only, and are not guaranteed. Due to many factors, Estimated Delivery Dates can also change between the time you place the order and receive an order confirmation. We do our best to provide accurate estimates and provide you with several other resources for tracking your order, such as order detail and tracking links.


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