Hollywood Racks Returns Policy
Returns: Within 10 days of receiving your shipment, you may return any of the items under the condition that the product has not been used and is in its original packaging. Consumer is responsible for a 15% restocking fee as well as the cost of shipping the item back to our warehouse. A Return Merchandise Authorization (RMA) is required for any return. Contact customer support at 800-747-4085. Products that show clear evidence of use will not be accepted for refund.
If you have received an item with missing parts or components, please contact our sales department as soon as possible so we can ship you the missing parts at no charge.
Return Policy for Defective Merchandise: If any item arrives in less than satisfactory condition as a result of a manufacturer defect or if you receive the wrong product in error, please contact us immediately. A determination will be made to either replace the defective part or replace the entire product and return the defective product to our warehouse using a provided pre paid shipping label. All return items must securely packaged and shipped with the complete RMA form to our warehouse in Los Angeles, CA.
Cancelling your order: If you wish to cancel an order either placed online or over the phone, please call us at 800-747-4085 within 24 hours of placing the order.
Had a limited budget and saw this bike. Had some problem with assembly and James from EB Plus support was there to guide me. I got it running in no time.
This bike is perfect for my outdoor adventure. However, less than a week of usage the bike chain broke and when I contacted Electric Bike support they quickly addressed my concern. In a few days I received my new replacement chain. Great customer support.
The bike arrived today & had it assembled in a quickie. For the money this bike costs seems worth it. Feels solid & durable. I'll be driving it to go to work & might give an update later.
Sweet Fun Easy these are the words that I can say to my new LYnx. It has all I need to enjoy my ride:)
Plenty of fun & power to go off road & uphill climbs. Electric Bike Plus got my hunting bike just in time for the season.
Every time I ride my Flatlander - totally impressed. At first had some adjustments but after a while it gets more fun to ride.
This bike is powerful and stylish. It looks like a bobber. The steering is excellent and it's a smooth ride as go along the city streets in Miami. With each ride I venture out more and more and the rides get longer and longer. I am very happy with my purchase and if you are looking to zip by in style, this is the bike for you.
The Cheetah Cafe Racer is a classic, retro and modern e bike. I had a very great experience with Electric Bike Plus, after speaking with Janice, she helped me out with her knowledge and she's extremely kind. I highly recommend this company, it took me about a week to come around to making the purchase and I'm extremely glad I chose you guys
Love the bike! Serves my purpose of bike riding the neighborhood without getting exhausted. Got it quickly, and terrific communication with Electric Bike Plus.
The bike is great just as described. We received great customer service. The owner followed up with us on every step of the purchase, which was very helpful. Thank you!
We ordered an electric trike for my 78 year old father. He loves it. It delivered quickly. Calls with the Electric Bike Plus were helpful and without long wait times. Next time I’ll by an e-bike it will be from EBP!
Very easy to ride, comfortable and sturdy. Fat tires supports stability and ride feel secure. Comes equipped with Hydraulic brakes, front suspension, and large color display which are great features. Definitely recommend this electric trike!
Nice scooter. Easy to put together and the battery was fully charged. I was able to use it within 30 minutes! It is very quiet and easy to maneuver. Love it!
I like it for the most part. A little bigger than I thought it would be. I'm not really used to it yet. It has power but the wheels are too slick and it skids on wet grass or dirt. Wish it had more of a mud tire on the front. Runs good and battery last a long time.
We bought the EW 18 (blue) and it has been a simply amazing experience for my 8 year old grandaughter who has a congenital heart condition. It was super easy to unpack and start using. We plan on a family biking trip to a state park soon, and she’s so excited to use her scooter. The look on her face is worth the cost, and the confidence it's meant to her is priceless. Thanks for such a nice experience.