Hollywood Racks Shipping time and Delivery Info
We calculate your shipping & handling costs based on the following factors:
- Distance from our shipping point in Los Angeles, CA
- Size and weight of your package
- Speed of delivery
By default we use UPS ground residential for larger shipments and USPS Priority Flat Rate for smaller packages. For UPS shipments we require a signature for delivery. If you require express shipment, please contact our sales department at email@example.com
We Alaska or international shipments please contact our sales department at firstname.lastname@example.org.
Lost packages: If UPS or USPS verifies that your package was lost prior to arriving at your destination, we will replace the goods at no charge. We are not responsible for shipments that are lost or stolen after delivery confirmation or shipments that are lost without confirmation from the shipping party.
Damage claims: Your shipping party res responsible for damage during shipping. Please contact the shipper within 48 hours of receiving the product and file a damage claim.
PO Boxes: We cannot ship any items to PO boxes.
Customer service is topnotch, e-bike arrived earlier than expected. Got some minor issue with the headlight, contacted tech support and resolved it within a day. Overall ride quality and comfort is great, highly recommended. Five thumbs up!
It is a well made bike and my daughter loves it for her birthday. She can use the pedal-assist when climbing on a hill:)