Hollywood Racks Warranty Policy
effective on new racks purchased after January 1, 2008
Hollywood Racks will warranty its car racks and accessories during the time that an original retail purchaser owns the product subject to the exclusions and limitations of this warranty. Hollywood Racks will remedy defects in materials and workmanship by repairing or replacing (at its option) a defective part without charge for labor or parts. Hollywood Racks may elect (at its option) to issue a refund equal to the purchase price paid for the product.
This warranty does not cover problems caused by normal wear and tear including (but not limited to) weather, scratches, dents, rust, accidents, unlawful vehicle operation, misuse, abuse, neglect, theft,
unauthorized modifications, or unauthorized repair. No warranty is given for defects resulting in incorrect assembly, incorrect installation onto the vehicle, installation on a “no fit” vehicle, incorrect attachment of bicycles onto the rack, or overloading of the rack’s weight restrictions. This warranty terminates if the original retail purchaser transfers the product to any other person.
If a product is believed to be defective, the original retail purchaser should contact either the original retailer or Hollywood Racks directly at 800-747-4085 or at email@example.com
Disclaimer of Liability: Repair or replacement of a defective product or the issuance of a refund or credit (as determined by Hollywood Racks) is a purchaser’s exclusive remedy under this warranty. Damage to a purchaser’s vehicle, cargo, bicycles and or to any other person is excluded. This warranty is expressly made in lieu of any and all other express warranties, whether oral or written.
Hollywood Racks shall not be liable for any direct, indirect, consequential, incidental, special, punitive or any other damages in connection with the purchase, use or handling of this product.
Some states do not allow the exclusion or limitation of consequential or incidental damages and the above limitation may not apply to you. This warranty gives you specific legal rights and you have other rights, which vary from state to state.
Greatly satisfied after taking it for a run, it was fast & ride was pretty smooth. The best scooter I have owned to date, so dependable and runs steadily even on a sharp curve. The rear shock absorber built on the frame makes the ride so much more enjoyable.
Customer service is topnotch, e-bike arrived earlier than expected. Got some minor issue with the headlight, contacted tech support and resolved it within a day. Overall ride quality and comfort is great, highly recommended. Five thumbs up!
It is a well made bike and my daughter loves it for her birthday. She can use the pedal-assist when climbing on a hill:)