Nakto Returns Policy

1. No returns after 14 days of receiving.

2. To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. Box must be sealed and unopened.

3. If it is not the reasonable return, Customer pays $150 shipping fee (this is with held from refund).

4. If the NAKTO ebike you bought do not have any quality problem , customer need to pay up to a 20-35% restocking fee depends on the ebikes evaluation when it reached to the warehouse  (this is withheld from refund)

5. But when your ebike has quality problem, we could help you to solve all problems. Also we have 1 year warranty service. 

6. A replacement of entire ebike could happen within 30 days of receiving of the NAKTO E-bike while the product carries manufacturing defects and could not be fixed after a reasonable trial

7. In cases an entire replacement ebike be issued, the original ebike may have to be shipped back to the NAKTO E-BIKE facility for inspection/repairs before a new bike is sent out. Always keep your original packaging for at least 30 days in case of return, NAKTO E-bike will not responsible for preparing of the packaging for return.

8. All return must contact the original seller. If you bought from one of our online dealer ,Ebay, Amazon, Walmart store, please contact the store seller. 

 

To be eligible for a return, your item must be within 2-week period.You must keep the original packaging and must be repacked back into the original packaging when you send it back to us. Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned bikes, as well as batteries, are subject to a 10% restocking fee within the 2-week trial period.

 

How to return

Contact our Customer Service Department at naktousa@gmail.com to approve the return within 2 weeks. we have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Keep in mind that an exchange for an NAKTO product better suited to your needs is also possible. After the 2-week period expires, the product cannot be returned to NAKTO.

All returns must be repacked back into the original packaging when you send it back to us.

Once the Return Authorization is issued, we will provide you with a return shipping label and a date when the UPS will stop by to pick up the product.

Once your return is received, we will process refund in 10 working days. Your refund will be credited back to your original method of payment.

Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.

Notice: the customer must have written Return Merchandise Authorization (RMA) number from NAKTO. If a customer sends a return without it a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.