Nakto Warranty Policy
All NAKTO E-bike sold by the NAKTO Offical Site www.e-bikes.com is covered under our one year warranty policy. It is only for the original owner against all manufacturing defects. NAKTO E-bike products are warranted to be free from manufacturer’s defects in materials and/or workmanship for a 1 year period from the date of original purchase. If you buy from other online dealers , Amazon stores, Ebay stores, Walmart stores, please contact the store owner directly to get the 1 year warranty service ! We do not cover their orders warranty directly!
One Year Warranty
Shipping Damage claims
Shipping damages must be reported to NAKTO E-BIKE within 48 hours after shipments arrivals. IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 7 days from reception of products. Note any damage to your products on the Bill of Delivery before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Please contact our Technical Support Department at (714) 603-7547 or email us at firstname.lastname@example.org for return/replacement instructions
NOT included in the warranty
NAKTO E-bike will not replace any part without first seeing photos or video of the damaged part. We will not offer warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed by NAKTO E-bike upon prior to the fix.
This warranty does not include consumables or normal wear and tear parts after 30 days including but not limited to wheels, pedals, chain, spokes, tires, tubes, brake pads, and grips. This warranty also does not cover damages caused by not proper assembly and maintenance required by NAKTO E-bikes, including but not limited to proper adjustment of the bike after assembling, proper storage of the e-bike, proper charging of the battery and use of the e-bike. Please note that this NAKTO E-bike is not set for extreme use including contest and water wading.
NAKTO E-bike will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.
Terms of warranty
This warranty only applies to the original owner of a NAKTO E-BIKE products. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. NAKTO E-bike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. In no event shall NAKTO E-BIKE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
All claims to this warranty must be made through NAKTO E-BIKE.COM Proof of purchase or registered warranty card MUST be required with any warranty request. Before making a warranty claim, we suggest that you contact our technical support service team at Email:email@example.com as there may be a simple fix for your problem. Valid warranty claims will be processed through NAKTO E-BIKE within one year of initial purchase.
Had a limited budget and saw this bike. Had some problem with assembly and James from EB Plus support was there to guide me. I got it running in no time.
This bike is perfect for my outdoor adventure. However, less than a week of usage the bike chain broke and when I contacted Electric Bike support they quickly addressed my concern. In a few days I received my new replacement chain. Great customer support.
The bike arrived today & had it assembled in a quickie. For the money this bike costs seems worth it. Feels solid & durable. I'll be driving it to go to work & might give an update later.
Sweet Fun Easy these are the words that I can say to my new LYnx. It has all I need to enjoy my ride:)
Plenty of fun & power to go off road & uphill climbs. Electric Bike Plus got my hunting bike just in time for the season.
Every time I ride my Flatlander - totally impressed. At first had some adjustments but after a while it gets more fun to ride.
This bike is powerful and stylish. It looks like a bobber. The steering is excellent and it's a smooth ride as go along the city streets in Miami. With each ride I venture out more and more and the rides get longer and longer. I am very happy with my purchase and if you are looking to zip by in style, this is the bike for you.
The Cheetah Cafe Racer is a classic, retro and modern e bike. I had a very great experience with Electric Bike Plus, after speaking with Janice, she helped me out with her knowledge and she's extremely kind. I highly recommend this company, it took me about a week to come around to making the purchase and I'm extremely glad I chose you guys
Very easy to ride, comfortable and sturdy. Fat tires supports stability and ride feel secure. Comes equipped with Hydraulic brakes, front suspension, and large color display which are great features. Definitely recommend this electric trike!
Nice scooter. Easy to put together and the battery was fully charged. I was able to use it within 30 minutes! It is very quiet and easy to maneuver. Love it!
I like it for the most part. A little bigger than I thought it would be. I'm not really used to it yet. It has power but the wheels are too slick and it skids on wet grass or dirt. Wish it had more of a mud tire on the front. Runs good and battery last a long time.
We bought the EW 18 (blue) and it has been a simply amazing experience for my 8 year old grandaughter who has a congenital heart condition. It was super easy to unpack and start using. We plan on a family biking trip to a state park soon, and she’s so excited to use her scooter. The look on her face is worth the cost, and the confidence it's meant to her is priceless. Thanks for such a nice experience.
It's like a mini scooter van, it has big compartments, the ride is comfy and my grandkids want to ride with me on weekends.
This is my 3rd ebike and so far enjoyed riding it compared to my previous - the ride & quality is great.
Love the portability & functionality. High 5!