X-Treme Bikes Return Policy

Return Terms and Conditions:

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Refunds will be for 100% of the entire purchase price including the original shipping costs when a scooter is returned for a refund; within the warranty period only.

Extended Warranties purchased will be 100% refunded when a scooter is returned for a refund.
Customer is responsible for returning merchandise at his or her own expense. Freight collect and COD packages will not be accepted & you will be subject to any and all costs incurred. Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has beenadded to the fuel tank. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.
At the discretion of X-Treme Scooters, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns. *All new units will be charged the 15% restocking fee.
If you would like to proceed with your return request, please reply to your Support Ticket or this email stating that you agree to the terms & conditions. Within your response, please identify whether you are requesting a Refund or Replacement. We will then submit your return request to your dealership of purchase and our management team.
Within 3-4 business days of receiving your agreement to the terms and conditions, a team member from our support department will contact you with further instructions.

PLEASE NOTE: We must receive your agreement to the above terms within 10 days of this
correspondence. Failure to do so will result in your return request being automatically denied. 

15 DAY RETURN POLICY (Satisfaction Guarantee)

If during the first 15 days you choose to return merchandise purchased from X-Treme for a replacement/exchange or refund, please review the terms and conditions below.

Return Terms and Conditions

Refunds will be for 100% of the entire purchase price including the original shipping costs.

Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund; within the extended warranty period only.

At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.

Customer is responsible for returning merchandise at their own expense.
Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.
Preparing your product for Authorized RMA return shipment:
1. Re-pack the merchandise securely in its original packaging, include the original contents of the box, warranty cards, manuals, accessories, promotional items, etc.
2. Include a copy of your invoice.
3. Include a copy of your RMA notice you received from us via our support department help desk.
4. Clearly print your RMA # on the return shipping label on the outside of the box.

For your protection we recommend all returns be sent via UPS, FedEx, DHL or other courier that issues a tracking number.

We also recommend that the shipment is ensured. The customer is responsible for damage or loss during return shipping. Freight collect and COD packages will not be accepted.

Contact Tech Support at this link https://support.x-tremescooters.com to obtain an RMA number.

*Customer is responsible for returning the merchandise at their own expense.
Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer/store will refund you.