X-Treme Shipping Time and Delivery Info
GENERAL SHIPPING INFORMATION
You can find a direct link to our shipping policy and information at our X-Treme website https://x-tremescooters.com/customer-service/shipping. Below you will find additional information that will be important to understand to ensure that you are providing customers correct information and collecting the appropriate additional shipping fees that may apply. If an order requires additional shipping we will not ship from our warehouse until those charges have been paid in full.
We ship daily via UPS Ground, FedEx Ground, AIT Worldwide Freight, Road Runner Freight, Priority Freight and Saia Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST. Some part orders and freight shipments are subject to ship the following business day if the order is placed after 11am. There are no guaranteed transit times.We are not responsible for any delays in transit. If you wish to receive your item by a guaranteed delivery date, expedited shipping options are available. Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. You may contact our Customer Care Department at (253)777-0690 Mon-Thurs, 8am to 5pm PST or emailing firstname.lastname@example.org to obtain rates for those shipments. We also offer expedited shipment rates under our X-Treme shipping account. These can be checked by contacting our Customer Service Department. We do not offer COD. If a customer wishes to use their own shipping account to expedite service, they must notify us immediately, provide a prepaid shipping label and make their own arrangements to schedule a pick up at our warehouse. You may contact our Customer Care Department to shipping weights and dimensions, warehouse address for pick up and directions for sending the prepaid label. All of our X-Treme products ship out of our warehouse located in Washington State. Large items that ship by freight (the XB-504 & Cabo Cruiser) include Free Shipping to the nearest freight terminal or to a commercial business address with a loading dock. (Home businesses do not qualify as a business address. Business addresses must be to a commercial business location).
A business address must have a loading dock to qualify for free shipping also, if it does not then they must pay the additional $30 fee for lift-gate delivery. Schools, resorts, campgrounds and hotels do not qualify for business delivery and may require additional shipping. Port/pier/dock deliveries are also subject to additional shipping. Locations with limited access may require additional shipping fees. Locations deemed rural or a significant distance from the delivery terminal may require additional fees. If your shipping address is to one of these locations your order will be placed on hold if additional shipping is required and you will be contacted for additional payment for those fees.
Home delivery of freight orders is an additional $50 per order, not per item. This includes delivery to the customer’s residence outside/curbside to ground level. It does not include inside delivery or delivery inside an apartment complex to upper or lower levels. We strongly suggest customers pay for home delivery of these large freight items unless they are prepared to drive to the nearest terminal and load / unload these large heavy items themselves. The closest terminal may be more than 30+ miles away from the customer’s residence if they do not live in a major city where the carrier used has a terminal for pick up. We will automatically ship any terminal p/u shipment to the terminal that is less than 30 miles distance from the customer. If it is more than that you will be contacted with terminal information so that you can inform the customer and they can confirm they still wish to pick up. If the customer wishes to change to residential delivery after an item has shipped, there are additional fees subject to be charged besides the standard $50 fee.
Any freight delivery that is not picked up at the terminal, cancelled in transit or refused by the customer is subject to all shipping charges (original and return) being withheld from the refund.This does not mean the $50 residential fee paid. These shipping fees are the original fees which are built into the product price and the return shipping billed by our shipping carrier.
A phone number is required by the freight company so a delivery appointment can be made. Failure to provide this at the time of order may cause a delay in delivery. We also recommend supplying an email address as well.
An additional $50 fee is also charged fortheNew York City Area, Martha’s Vineyard and any island delivery(such as Tangier Island or Florida Keys)within the 48 contiguous United States.
Shipping cost is determined by 4 factors: ground, freight, delivery location, and zip code.
$0.00 Extra Cost = If item being shipped within 48 states is a part. These ships via USPS, UPS or FedEx.
If unit is shipped within 48 states by ground via UPS or FedEx.
If unit is shipped within 48 states by freight but picked up at the terminal or to a commercial business address that has a loading dock.
$30.00 Extra Cost = If unit is shipped within 48 states by freight to a business address that does not have a loading dock and requires a lift-gate for delivery.
$50.00 Extra Cost=If unit is shipped within 48 states by freight home delivery to customer’s residence. If unit is shipped by freight to terminal or a business address with loading dock in NYC Area, Martha’sVineyard or Island Delivery within 48 contiguous United States.
$80.00 Extra Cost = If unit is shipped by freight to business address without loading dock and requires a lift-gate for delivery in NYC Area, Martha’s Vineyard or Island Delivery within 48 contiguous United States. $100.00 Extra Cost = If units shipped by freight home delivery to NYC Area, Martha’s Vineyard or Island Delivery within 48 contiguous UnitedStates. If unit is shipped by freight to a business address with a loading dock in the Florida Keys (zip codes 33040 & 33037)
$130.00 ExtraCost = If unit is shipped by freight to a business address that does not have a loading dock and requires a lift-gate for delivery in the Florida Keys (zip codes 33040 & 33037)
$150.00 Extra Cost = If unit is shipped by freight home delivery in the Florida Keys (zip codes 33040 & 33037)
$200.00 Extra Cost = If unit is shipping to Canada by freight home delivery. Shipping only, customs & duties are paid by the recipient. See section on Canada for more info.
$400.00 Extra Cost = If unit is shipping to Canada by ground (FedEx or UPS). Includes customs & duties fees. See section on Canada for more info
Freight Shipping Note:The trucking company will contact the customer by phone to schedule their appointment for delivery (or pick up at terminal).For Business and Residential Delivery, the item will be delivered to the end of their loading dock/driveway and will not be moved into your business, home or garage. They must be present to accept delivery. Missed delivery appointments are subject to charges for additional delivery attempt. Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims. Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.
RECEIVING AND INSPECTING FREIGHT SHIPMENTS.
Below are instructions you should provide your customer when you supply them their tracking number. When you receive your shipment, ask the carrier the following questions:
- Is it damaged? Do not sign the receipt before inspecting for damage. Check for holes, water stains, and tears. Pick up cartons if you can. Check for rattling. Listen for something broken inside. Check to see if any packages have been opened or if the sealing tape has been tampered with.
- Is the piece count correct? Count the pieces and match the number on the delivery receipt to the number you have counted. If the shipment is on a pallet, check to make sure the pallet is solid with no voids inside the stack. If the shipment is shrink or stretch wrapped, make sure thewrap hasn't been cut and pieces removed. Sign only for the type of unit you receive. For example: two pallets. Don't sign for the number of packages that are supposed to be on the pallet. However, if time permits or the pallet is not banded or shrink wrapped, count the packages, and only then sign for the number of packages.
If your delivery doesn't check out, do the following:
- If only partially damaged or short, accept it and note exceptions on the delivery receipt. Do not refuse the shipment.
- Email our CustomerCare Team with your findings at email@example.com.
How to note exceptions:
- Damage Notations: Be specific. Describe the damage accurately. Pin point the locations of all defects.
- Shortage Notations: If part of shipment is missing, write the number of pieces actually delivered on the delivery receipt and circle it. Then write down the number of pieces missing and note them as "short."
- Signatures: Write down all exceptions on both copies of the delivery receipt. Have the driver sign both copies of the delivery receipt in his full name (not initials or nicknames). After thedriver signs, you sign also.
NO Gas Models(XG series) can be shipped to California for any reason. California has much stricter EPA regulations and our units do not meet all the required regulations for carb certification. Any order placed for an XG series unit to ship to California will be cancelled.
APO ADDRESS SHIPMENTS
We currently have no units available to ship to this destination. Unfortunately, our package dimensions exceed those allowed by the USPS.
You may purchase additional insurance for your shipment for $5 per unit. This allows for the entire value of the unit to bedeclared so if extreme damage should occur a shipping claim can be filed with the shipping carrier. This coverage does not guarantee a claim will be approved. approved/denial is at the discredtion of the shipping carrier, not Allco.
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